Consumer Rights for Retailers (Goods)

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What Will You Learn?

  • Background: This section of the training course will provide an overview of consumer law, its importance in commerce, and the legal framework governing the sale of goods. It may delve into the historical context of consumer protection legislation and the reasons behind its enactment.
  • The Consumer Rights Act: Here, the training will extensively cover the Consumer Rights Act (CRA) and its implications for sellers. Topics may include the key provisions of the CRA, such as the rights of consumers regarding the quality, fitness for purpose, and description of goods, as well as remedies available to consumers for breaches of these rights.
  • Terms and Conditions: This section will focus on the importance of clear and fair terms and conditions in sales contracts. It may cover topics such as what should be included in terms and conditions, common pitfalls to avoid, and how to ensure compliance with consumer protection laws while drafting them.
  • Disputes: The final part of the course will address the resolution of disputes between sellers and consumers. It will likely cover methods for handling complaints, including informal resolution techniques and formal dispute resolution mechanisms such as mediation, arbitration, and litigation. Additionally, it may provide guidance on how to minimize the risk of disputes through proactive measures like effective communication and conflict management strategies.
  • The audience that might benefit from this training includes:
  • Small business owners and entrepreneurs who sell products either online or in physical stores.
  • Sales professionals and retail staff responsible for customer interactions and transactions.
  • Legal professionals or paralegals advising businesses on consumer law compliance.
  • Individuals involved in marketing and advertising, as understanding consumer law can help ensure advertising practices are truthful and not misleading.
  • Anyone interested in gaining a comprehensive understanding of consumer rights and legal obligations related to selling goods, regardless of their specific role or industry.

Course Content

Consumer Rights for Retailers (Goods)

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