Working in Licensed Premises

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What Will You Learn?

  • This online training course is specifically tailored for individuals who work in establishments where alcohol is sold or served, such as bars, restaurants, pubs, and liquor stores. The audience that would benefit from this training includes:
  • Hospitality Staff: Bartenders, servers, waitstaff, and managers who directly interact with customers and serve alcohol.
  • Retail Employees: Workers in liquor stores, convenience stores, supermarkets, and other retail outlets where alcohol is sold.
  • Event Staff: Individuals involved in organizing and managing events where alcohol is served, including concerts, festivals, and private functions.
  • Security Personnel: Staff responsible for maintaining security and order in venues where alcohol is served, such as bouncers and security guards.
  • Managers and Owners: Business owners, managers, and supervisors responsible for ensuring compliance with alcohol licensing laws and regulations.
  • Now, let's delve into the key components of the training course:
  • The Licensing Act and its aims: Participants will learn about the Licensing Act 2003, including its objectives and the legal framework governing the sale and consumption of alcohol. Understanding the aims of the act is crucial for compliance and responsible alcohol service.
  • Age Verification Process: The course provides a step-by-step guide on how to verify the age of customers to ensure they are legally allowed to purchase alcohol. This includes recognizing acceptable forms of identification and following proper procedures for age verification.
  • Best Practice Working: Participants will receive practical tips and guidelines on best practices for serving alcohol responsibly. This may include techniques for handling difficult situations, strategies for refusing service to intoxicated individuals, and methods for maintaining a safe and secure environment for both customers and staff.
  • By enrolling employees in this training course, businesses can help minimize the risk of incidents occurring on their premises related to alcohol service. Additionally, it underscores the organization's commitment to upholding the aims of the Licensing Act 2003 and promoting responsible alcohol consumption. Ultimately, the training aims to keep both employees and patrons safe while ensuring legal compliance and fostering a positive reputation for the establishment.

Course Content

Working in Licensed Premises

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